Privacy Policy
At Solace Craftworks, we are committed to protecting your privacy and handling your personal data with care and transparency. This Privacy Policy outlines how our online platform collects, uses, and protects the information you provide when interacting with our services related to renovation and home improvement.
Information We Collect
We collect various types of information to provide and improve our comprehensive renovation and home improvement services.
- Personal Information: This includes information you voluntarily provide to us when you request a quote, schedule a consultation, or communicate with us. Examples include your name, address, phone number, and email address. This data is essential for our general contracting, kitchen renovations, bathroom remodels, basement finishing, expert custom cabinetry, and other related services.
- Usage Data: We automatically collect information on how our site is accessed and used. This Usage Data may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our site and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
How We Use Your Information
The information collected by Solace Craftworks is used for various purposes, primarily to provide and improve our services and your experience.
- To provide and maintain our service, including processing inquiries for flooring installation, painting, exterior sidings, deck construction, and minor repairs.
- To communicate with you, respond to your requests, and provide you with information regarding our comprehensive restoration services.
- To improve our online platform, understand how our users engage with our content, and develop new features and offerings.
- To detect, prevent, and address technical issues or security concerns.
- To comply with legal obligations.
Sharing Your Information
We do not sell your personal data to third parties. We may share your information in the following situations:
- Service Providers: We may employ third-party companies and individuals to facilitate our service (e.g., website hosting, analytics). These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Legal Requirements: Solace Craftworks may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Solace Craftworks, prevent or investigate possible wrongdoing in connection with the service, or protect the personal safety of users of the service or the public.
Security of Data
The security of your data is paramount to us. While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
Your Data Protection Rights
In accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Canadian privacy laws (such as PIPEDA), you have certain rights regarding your personal data. These rights may include:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Solace Craftworks
2847 Dundas Street West, Unit 2C
Toronto, Ontario, M6P 1X1
Canada